If you own or manage an establishment which serves food and/or beverage, you know how important it is to ensure the safety and well-being of your patrons. ServSafe Alcohol Training is a comprehensive program designed to equip your employees with the knowledge and skills necessary to serve alcohol responsibly.
What Is ServSafe Alcohol Training?
ServSafe Alcohol Training is a program developed by the National Restaurant Association that provides education on responsible alcohol service. It covers various aspects, including state and local laws, recognizing and preventing intoxication, checking identification, and handling difficult situations.
Let’s take a closer look at each of these areas:
Understanding State and Local Laws
Laws can vary significantly from one jurisdiction to another. The legal drinking age, hours of alcohol sales, and regulations for alcohol service may be different.
As a business owner, you want to make sure that your employees understand and adhere to these laws for your establishment to avoid legal repercussions.
Recognizing and Preventing Intoxication
ServSafe Alcohol Training will train your employees to recognize the signs of intoxication and effectively manage alcohol service to prevent overconsumption.
This section of the course is dedicated to such topics as alcohol’s effects on the body, behavioral cues in patrons, and strategies your employees can use to pace alcohol consumption responsibly.
By proactively preventing intoxication, your employees can contribute to a safer and more enjoyable environment for patrons.
Checking Identification
Ensuring that patrons are of legal drinking age is one of your employees’ key responsibilities when serving alcohol. ServSafe Alcohol Training teaches participants how to properly check identification to verify age and detect fake IDs. This helps prevent underage drinking and demonstrates your commitment to regulatory compliance and responsible service.
Handling Difficult Situations
Your employees may encounter challenging situations related to alcohol service, the most frequent being dealing with intoxicated or unruly patrons.
ServSafe Alcohol Training equips participants with skills, such as conflict resolution, to handle these scenarios effectively and professionally. By de-escalating confrontations and managing difficult situations with tact and diplomacy, your employees can maintain a safe and welcoming atmosphere for all patrons.
Benefits of ServSafe Alcohol Training
Having your employees complete ServSafe Alcohol Training offers numerous benefits for your establishment. ServSafe Alcohol Training enhances your establishment’s reputation by demonstrating your commitment to responsible alcohol service.
You may also see reduced liability risks and insurance premiums, as well as improved customer satisfaction and loyalty due to a safer and more enjoyable dining or entertainment experience.
At TSC Associates, we possess the necessary certifications to offer ServSafe Alcohol Training for your front-of-the-house staff and management. If you are interested in learning more, do not hesitate to contact us today.
